MISSING 411 CRUISE FAQ’s

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Booking

RESERVATIONS

ONBOARD THE SHIP

TRAVEL

BOOKING

What are RCI’s COVID-19 Requirements and Protocols?
Royal Caribbean International (RCI) is continuing to develop updated health protocols to ensure the safety of all guests, crew, and port communities. Guests are responsible for understanding and complying with RCI’s COVID-19 requirements at the time of sailing. Those who do not meet these requirements will be denied boarding, and no refund will be issued for cruise costs or event badge fees. These policies are set by RCI, and no exceptions will be granted. Visit RCI’s Healthy Sail Center for current information.
Can I book the cruise with Royal Caribbean directly and then purchase a Missing 411 badge separately?
No. The Missing 411 Alaska Cruise is an all-inclusive group package. To participate in the event, your cruise must be booked through our group portal. Badges will not be sold separately.
When is the cruise and where does it go?
The Missing 411 Alaska Cruise is a 7-night voyage aboard Royal Caribbean’s Voyager of the Seas, departing from Seattle, Washington on Friday, September 11, 2026, and returning on Friday, September 18, 2026. The itinerary includes ports of call in Sitka, Skagway, Juneau, and Victoria, British Columbia.
What does the cruise cost?
Pricing varies by stateroom category. All prices are per person based on double occupancy. Guests booking single occupancy will be charged 200% of the applicable cruise fare.
Badge fees are additional and vary by tier.
Taxes and fees are charged at a flat rate per guest.
Gratuities for your room steward and main dining staff are required and must be prepaid with your reservation. These are subject to change until the date of sailing.

Note: Gratuities for spa personnel and casino dealers are not included, and a gratuity will automatically be added to any bar service.

What’s included? What’s NOT included?
Included with VIP Pass:

  • All Missing 411 lectures onboard
  • Onboard Q&A session
  • Admission to the Juneau micro-conference
  • Private meet & greet reception
  • Access to special group events and excursions

Included in Cruise Fare:

  • Round-trip cruise from Seattle
  • All included performances, interviews, and activities (excluding separately ticketed special events)
  • Meals in included dining venues (Windjammer Café, Main Dining Room, Café Promenade, etc.)
  • Complimentary non-bottled beverages (coffee, tea, juice)
  • Access to recreational amenities: fitness center, pools, hot tubs, rock climbing wall, jogging track, etc.
  • In-room TV and movies (excluding pay-per-view)
  • Full-service room cleaning

Not Included:

  • Specialty restaurants (e.g., Chops Grille, Izumi)
  • Internet access
  • Travel insurance
  • Dining at Johnny Rockets
  • Spa and salon services
  • Gambling and bingo
  • Gift shop purchases
  • Shore excursions
  • Photos and onboard photography
  • Video arcade
  • Medical services
  • Transfers
  • Laundry and dry cleaning
  • Ship-to-shore calls
  • Alcoholic beverages
  • Most non-alcoholic beverages (except tea, lemonade, water)
I am traveling solo. Will you match me with a roommate?
Yes. During booking, select the option: “I wish to be matched with another single traveler and pay the double occupancy rate.” We will do our best to match you with someone of the same gender and stateroom category, though it is not guaranteed. Please refer to the Single Share Terms & Conditions for full details.
What is the payment schedule for the cruise?

Visit this link to view available payment plan options.

What if I have to cancel after registering?

All payments are non-refundable due to the unique nature of this event. We strongly recommend purchasing travel insurance to protect your investment.

Can I purchase insurance through your website?
Yes. Use our referral link to purchase insurance through Travelex: https://bit.ly/gutravel
Do I need to use my legal name and gender when registering?
Yes. Use your legal name and gender as listed on your travel documents. You may also provide your chosen name and pronoun in the appropriate fields.
What documentation is required to cruise?

Proper documentation is required for boarding. While U.S. citizens may cruise with a government-issued photo ID and original birth certificate, RCI strongly recommends a valid passport (must be valid for 6 months after the cruise ends). Visit RCI’s documentation page for full requirements.

I don’t have a passport. How do I get one?

Visit the U.S. Department of State for application details. Processing may take 6–8 weeks, so plan accordingly.

Who may sail? Are there age restrictions?
  • Infants must be at least 6 months old at sailing
  • Pregnant guests must be fewer than 24 weeks along at time of departure and for the cruise duration
  • Guests must be 21+ unless sailing with a spouse or someone 25+ in the same stateroom
Who do I contact with questions about the cruise or event?

Email: cruise@gatherupevents.com
Phone: 865-236-1638

RESERVATIONS

Can I choose my cabin or be located near friends?
Yes. You will choose your stateroom from a selection of available cabins. Let us know during booking if you’d like to be near specific guests.
How do I make changes to my reservation?
Email cruise@gatherupevents.com. All changes must be made at least 60 days before sailing.
Can I change the name on my reservation?
Yes, but one original financially responsible guest must remain on the reservation. A $50 name change fee applies.
Can I change the number of guests in my stateroom?
Yes, if space allows. Your rate may increase or decrease based on the change in occupancy.
Can I switch to a different stateroom?
Yes, if available. A $100 stateroom change fee applies.
How do I check in and get my cruise documents?
3–4 weeks before sailing, you’ll receive an email with your Royal Caribbean booking number and instructions for online check-in.
How do I book shore excursions?
Once you receive your Royal Caribbean booking number, you can pre-purchase excursions online or book onboard.

ONBOARD THE SHIP

What should I pack?

Daytime: Casual wear
Evening: Casual; one night will be “Wear Your Best”
Always carry your travel documents, medication, and valuables in your carry-on bag.

Can dietary needs be accommodated?
Yes. RCI accommodates vegetarian, vegan, diabetic, low-sodium, kosher, gluten-free, and other diets. Add your requests in the reservation notes.
Is room service available?
Yes, 24/7. A service fee applies.
What accessibility features are available in staterooms?
Accessible cabins are limited. Some modifications (grab bars, refrigerators for medication, etc.) can be added on request.
Can I take photos or videos onboard?
Yes, but please avoid photographing other guests or staff without permission.
Can I be contacted during the cruise?
Yes. From the U.S., dial 1-888-724-7447. From outside the U.S., dial 1-321-953-9003. Charges apply.
Is there internet onboard?
Yes. VOOM high-speed internet is available for purchase.
Will my phone work onboard or in port?
Most phones work via international roaming. Charges depend on your carrier.
Are hairdryers in the staterooms?

Yes.

Are irons available?
No. Laundry, pressing, and dry cleaning are available for a fee. Irons and steamers are prohibited.
What if I have medical needs?
List all allergies, conditions, or needs in the Special Requests section of your reservation.
Is there a doctor on board?
Yes. The ship has at least one licensed doctor and two nurses.
Are wheelchairs available onboard?
No. Bring your own or rent one in advance from a recommended provider.
Is the ship fully wheelchair accessible?
Not all areas are accessible, but many parts of the ship have been modified for mobility assistance.
How do I make purchases onboard?
The ship uses a cashless system. Use a credit card or load your account with cash or traveler’s checks.
Is there a fitness center?
Yes. The gym and jogging track are complimentary.
Can I bring my own drinks?

Each guest may bring up to 12 sealed 12-oz cans/cartons of non-alcoholic drinks and 2 bottles (750ml) of wine or champagne per stateroom. No glass or plastic bottles.

What’s the smoking policy?
All staterooms, balconies, and indoor public areas are non-smoking (including e-cigarettes). Smoking is allowed only in designated areas.

TRAVEL

When should I book my flights?
  • Arrival (Sept 11, 2026): Land before 10:00 AM at Seattle-Tacoma International Airport. We recommend coming in a day earlier if you will be travelling on a flight longer than 2 hours.
  • Departure (Sept 18, 2026): Fly out after 12:00 PM
What is the port address?

Port of Seattle – Terminal A
2001 W Garfield St, Seattle, WA 98119

Is there parking at the port?

Yes, at Terminal A. Rates are approximately $28 per night (subject to change).

What time should I arrive at the pier?
Guests are required to check in at least one hour prior to departure and should arrive during their designated Arrival Time Slot chosen during online check-in.
How early can I board the ship?
Boarding can be as early as 11:30 am or noon but varies. Staterooms will not be available until approximately 1:00 pm.